What 3 easy steps can banks and other financial institutions take to reduce customer victimization (and shoulder less of the blame for perceived apathy)?
1. Offer a 24/7 #cyberfraud info hotline in collaboration with a regulator (CBA, OSFI, FSRA and the CAFC)
2. Teach front line staff to ask *the right questions* when suspecting #fraud or #scams
3. Be more aggressive about disrupting the scourge of #fake banking ads, sites and #clickbait that impersonate their sites brands
Thanks to Leah for including me in this investigative piece.
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